Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.Also available as part of KIT 190.
BS BIP 0036:2006
Original price was: $31.75.$15.00Current price is: $15.00.
Achieving ISO/IEC 20000. Keeping the service going
BSI Group , 01/13/2006
Pages: 122
